All sales of our products are FINAL. If for any reason you need to EXCHANGE your purchase, you must request to do so within 30 calendar days of the purchase date. For Closures or Frontals, requests must be made within 7 calendar days. Merchandise must be in its original condition. Any merchandise that is received without ties will be returned to the client without an exchange of product. Product must be exchanged for something of equal or greater value. NO REFUNDS will be permitted.
We will not exchange any merchandise which has been used or altered in any way eg: brushed, combed, picked, cut, removed from the weft or processed. According to Federal Law, you cannot return human hair products that have been used in any way – this includes removing the hair from the bundle and trying it on. We adhere to strict policies with regards to hair returns, hygiene concerns, and Federal Law. If an exchange is permitted, please return the item in the original and resalable condition to comply with hygiene regulations. Note that perming, coloring, processing, rinsing, lifting, or cutting of the hair from the weft VOIDS ALL EXCHANGE AND REPLACEMENT guarantees.
You must send the product back to us in order to process the exchange using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition we will exchange the product for something of equal or greater value.
In the rare occurrence of a product defect, the policy is as follows:
There is a 30 Calendar Day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact Vanity Vault at email@example.com and notify us of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Note that perming, coloring, processing, rinsing, lifting, or cutting of the hair from the weft VOIDS THE PRODUCT DEFECT EXCHANGE POLICY, as treating the hair makes determination of defects impossible.
Customers may request a prepaid return label to send back the hair in question by contacting firstname.lastname@example.org . If verified and agrees that the product is defective in any way, Vanity Vault will then exchange or replace the product or issue a refund. If the client selects a refund instead of a replacement or exchange, Vanity Vault will issue a refund for the total cost before shipping and handling. If the client selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item.
Vanity Vault will cover the cost of shipping the exchanged or replaced item back to the client if shipped ground. Otherwise, the client will receive a $15 credit towards another shipping option. If Vanity Vault does not validate the product defect issue, we will return the item in question to the client (via ground) at our expense without an exchange of product.
We understand the costs of having to remove the extensions may be significant. As such, Vanity Vault will gladly provide a credit of $50 to the customer towards a future Vanity Vault purchase if, and only if, the product is determined by Vanity Vault to be defective. (Effective January 2017) Clients have one year (365 calendar days) to redeem the credit.
Exchange Policy for Closures and Frontals is as follows:
On receiving your Closure or Frontal, we recommend using a wig cap to try on your piece for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR CLOSURE OR FRONTAL.
If your Closure or Frontal does not fit as expected, please keep the following exchange policy in mind:
Exchange requests must be initiated within 7 calendar days from date of purchase. Exchanges will only be honored on new, unused Closures or Frontals. All original tags must be attached and the piece must be returned with all original packaging. Exchanges will not be honored if your Closure or Frontal has been altered in any way. This includes, but is not limited to: removing the clips or combs; removing original tags; unit is returned dirty (used); hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way); or flat ironed or otherwise manipulated with any styling tool, including hairdryers. No change in the integrity of the product itself is allowed: exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.